DELIVERY AND RETURN
SHIPPING YOUR PACKAGE
Packages are usually shipped within 3 working days after receipt of payment. They are shipped via DHL with a tracking number, which will be sent to you as soon as your package is delivered to the courier.
The products are delivered free of charge in metropolitan France, without minimum purchase. For foreign countries, the price of delivery may vary depending on the country.
In case of absence, the delivery person will call you and come back to drop your order off. In case of excessive delay, you can contact our customer service who will give you the DHL number affiliated with your order. You will then be able to track the delivery of your package at www.dhl.fr.
RETURN PROCEDURE
The products can be returned within 14 working days. The costs of return are the responsibility of the customer.
Place the products to be returned in their original packaging and send us an email to contact@leimann.fr. with the tracking number of the package.
Your order must be in "delivered" status in order to request a return.
The refund will be made within 15 days upon receipt of your parcel in our premises
If your product has a manufacturing defect, we invite you to perform our return procedure by selecting the reason for return "defective product".